Booth Built Patio Products

Stephanie Park · 3 months ago ★★★★★

If I could give more than 5 stars, I most definitely would! We partnered with Booth Built to complete a unique add-on to our existing outdoor shade structure. The entire process - planning, design, permitting, and job completion - was fantastic. Brian exemplifies professionalism and expertise. His entire crew was likewise professional, completing the job with care not only for the structure itself, but for our surrounding property. They kept their worksite tidy and clean. Throughout the entirety of the project, Brian was on-site many times, ensuring everything was executed per his high expectations and eye for detail. As someone who has hired MANY contractors over the years for projects big and small, I can most assuredly say that our experience with Booth Built is squarely at the top of the "best of the best" list. Not once did I have concerns about the direction of the project. In fact, Brian continuously kept us in the communication loop to ensure we knew exactly where things stood during each phase. Not once did I have to ask a question that he had not already answered without the need for us to wonder about anything. I do not hesitate to emphasize our satisfaction with the integrity of the final product or our trust and satisfaction with the Booth Built team.

Jeff Satterthwaite · a month ago ★★★★★

Tom and his team do amazimg work and stand behind it. He built us an attached pergola several years ago and I recently noticed a few drops of water underneath during our last storm. He just sent two of his guys out and they recaulked everything, no charge. If you are doing a pergola do yourself a favor and consider Booth patio. They are great!

Phil Stegmann · 4 years ago ★★★★★

Working with Brian Booth was a great experience! He was professional, knowledgeable and courteous. He visited our home and after speaking to us he put together a plan tailored to our needs and desires. Booth’s products are well made and their prices are competitive. They installed a 14’ X 25’ pergola on top of a patio that we had extended by Kevens Landscape. They also installed a gutter and downspout between the lanai and pergola. Dan, our installer, was an awesome person and hard worker. He was timely, great at what he does and was an excellent communicator. He explained what he was doing and always asked if we had any questions that he could answer. We would recommend Booth to anyone looking at doing any patio work around their home.

Rob Deutsch · 3 years ago ★★★★★

A fantastic experience and final product. Booth Built listened to our thoughts on design and came up with the plan. They did everything including the approval from our HOA. I’m so happy with the result and can’t wait to get out and enjoy the shade in our new outdoor living space.

Mark Laffin · 6 years ago ★

I did a lot of research on patio cover companies on Google, BBB, Nextdoor, AZ ROC, Facebook, etc. and Boothbuilt Patio Products came up as one of two or three with consistent good marks and no negative information (BBB, AZ ROC). I contracted with Boothbuilt and now wish I hadn't. The initial sales call was made by Chris Booth, the brother of the company owner, Tom Booth. Chris was pleasant and professional but, failed to accurately record or communicate the correct measurements for the patio cover and the concrete slab. Chris's failure created a cascade of errors that caused unnecessary delays, a wrong building permit, incorrect material orders, rework, and a lot of frustration for me, their customer. We live in a condominium complex with clear rules on patio size and placement. I communicated those restrictions to Chris, and even provided him with a dimensioned drawing showing the exact size and placement of nearly everything. Chris forgot, ignored, discarded the drawing and miscommunicated every aspect of my job to the people inside Boothbuilt and the concrete contractor. Boothbuilt excavated and poured the footings and placed the vertical posts in the wrong place, requiring them to cut off the posts and jackhammer the footings to install new posts in the correct location. The concrete contractor had the wrong patio slab dimensions, requiring him to relocate the forms the day before the concrete slab was poured. Eventually, Tom Booth got involved and told me that he had everything under control...almost. The pan roof is allowed to overhang the slab by two (2) feet. The materials ordered were too long and put the pan roof overhang at nearly three (3) feet, requiring the installation crew cut approximately 1 foot of roof off with a circular saw. If I hadn't noticed the long overhang and said something, the installation crew would have installed the long roof without comment. I was promised a 1-day installation and the crew worked well past dark to complete the job (they would have been done while there was still daylight if they hadn't left for 1-2 hours in the middle of my job to look at another job). There is still some work to be done on the roof flashing and some sealing. Inspecting the work this morning in the light, I'm not satisfied with the quality of the installation, the damage to the finished/painted surfaces of my cover, and the new humps in the edge of my roof where the new flashing was installed. I simply can't recommend Boothbuilt Patio Products, particularly if Chris Booth is involved in any part of the process. I have had to get my tape measure out too many times, pay attention to too many major and minor details, and ask too many basic questions to make sure that the job was done according to the requirements that I gave to Boothbuilt in writing up-front. Boothbuilt and the concrete contractor (not his fault; he got wrong data from Boothbuilt) had to rework too many things because the basic requirements of the job were overlooked. The damage (scratches, scrapes, missing paint) to my NEW patio cover is unacceptable. The damage to my roof is unacceptable. I'll be in contact with Tom Booth on Monday to see what he plans to do to address the damaged materials and installation defects. A good reputation takes years to build; it only takes one big mistake to destroy it in today's age of social media. I feel bad for the folks at Boothbuilt; they are genuinely nice and hard-working people. They just aren't paying attention to the details or listening to their customers. They don't appear to have ANY quality-assurance process to validate requirements before ordering/installing materials ("measure twice, cut once"). I love to give my business to locally-owned businesses but, a locally-owned/family-owned business does not always mean a well-managed business.